Urgently Hiring IT Help Desk in West Tulsa! 

Shift: Monday-Friday 8:30-5pm

Pay: $20/hour

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide phone and email support using a ticket management system.
• Support desktops, laptops, tablets, printers/copiers, smartphones, and applications.
• Deploy new systems and onboard new employees.
• Provide technical support and training to users.
• Track and resolve issues, ensuring timely resolution.
• Document, analyze, and troubleshoot desktop, server, and network application issues.
• Assist with special projects as required. • Update knowledge base with documented resolutions. • Escalate problems as necessary.

QUALIFICATIONS DESIRED:

• Additional certifications related to IT support and services are desired.
• Experience with Mac OS is a plus.
• Knowledge of mobile device management (MDM) solutions is a plus.
• Familiarity with cloud computing platforms is a plus.
• Understanding of ITIL processes and frameworks is a plus.
• Strong problem-solving skills.
• Excellent customer service and interpersonal skills.
• Azure knowledge is preferred.
• Networking knowledge is preferred.
• Server knowledge is preferred.

QUALIFICATIONS REQUIRED:

• Minimum 1-2 years of experience in an IT operations or IT helpdesk support role.
• 1+ years of experience in configuring, installing, and supporting Microsoft Windows 11, Microsoft Office, Office 365, and Adobe Acrobat.
• Proficiency in troubleshooting basic PC hardware, software, and printer issues.
• Knowledge of PC connectivity issues, including IP address assignments, DNS, DHCP, and local firewall configurations.
• Familiarity with PC security solutions and applications, including antivirus software and PC-based firewall security policies.