Job Opening: Technical Support

Technical Support staff are often responsible for the following duties and responsibilities:

• Responding to customer inquiries and complaints about technical issues
• Diagnosing and resolving hardware, software, and networking issues
• Tracking system issues through to resolution, within agreed time limits
• Talking customers through a series of actions to resolve a problem
• Following standard procedures for proper escalation of unresolved issues
• Providing prompt and accurate feedback to customers
• Maintaining a record of customer’s issues as well as the solution strategy for future reference Supporting the roll-out of new applications, including training users
• Testing and evaluating new technology for better system performance
• Documenting technical knowledge in the form of notes and manuals

• Proven work experience as a Technical Support Specialist or similar role
• Hands-on experience with various operating systems
• Ability to diagnose and troubleshoot technical issues
• Excellent problem-solving and communication skills
• BS degree in Information Technology, Computer Science or relevant field preferred but not required
• Ability to provide step-by-step technical help, both written and verbal
• Customer-oriented and cool-tempered