Job Opening: Customer Liaison

NOW HIRING CUSTOMER LIASION IN EAST MESA (RAY & ELLSWORTH AREA)!
6:00AM-2:30PM Monday thru Friday with overtime most weeks
$28.00-$30.00/hour with confirmed experience (Resume & Interview Required)
MUST be fluent in English & Korean

CORE RESPONSIBILITIES
*Provide quality assurance support onsite at the customer location to ensure that inspections/rework/shipments of all parts from the facility meet the customer specifications.
*Interface with the customer and the facility to resolve issues to prevent disruptions and defects in the customer’s daily operations.
*Drive process improvements, troubleshoot issues, and perform root cause analysis to ensure excellent service levels to customer.
*Represent the company and customer in a professional and forthright manner at all times.
*Perform other job duties and or reporting as requested by management or required for customer support.
*Receive and investigate customer quality complaints to determine the cause and possible means of correction
*Participate, support and comply with all health, safety and 6S initiatives and requirements

QUALIFICATIONS (Training, Education, Past Experience)
*An associate’s degree or equivalent, relevant work experience is required.
*Previous quality process experience is required; exposure to or knowledge of the assembly process is ideal.
*Experience with ISO, TS, or other related quality systems is required; specific automotive experience is preferred.
*Strong troubleshooting and problem-solving skills and experience is required.
*Must have strong working knowledge of Microsoft Office software as well as the software systems used for production planning.
*Excellent communication skills and a high degree of professionalism is required.

CORE RESPONSIBILITIES
*Provide quality assurance support onsite at the customer location to ensure that inspections/rework/shipments of all parts from the facility meet the customer specifications.
*Interface with the customer and the facility to resolve issues to prevent disruptions and defects in the customer’s daily operations.
*Drive process improvements, troubleshoot issues, and perform root cause analysis to ensure excellent service levels to customer.
*Represent the company and customer in a professional and forthright manner at all times.
*Perform other job duties and or reporting as requested by management or required for customer support.
*Receive and investigate customer quality complaints to determine the cause and possible means of correction
*Participate, support and comply with all health, safety and 6S initiatives and requirements