Job Opening: Inside Sales Support Representative

Duties/Responsibilities:

Lapsed Account Recovery:

• Proactively contact and engage with lapsed wholesale accounts to understand the reasons for inactivity and identify opportunities to re-establish business relationships.
• Develop and implement strategies to reactivate dormant accounts, including offering special promotions, introducing new products, and addressing past concerns.
• Maintain a detailed record of all interactions with lapsed accounts, tracking progress and outcomes.
• Analyze reasons for account lapses to identify trends and recommend process improvements.

Customer Service:

• Serve as the primary point of contact for inbound customer inquiries via phone, email, and online chat.
• Provide prompt, accurate, and helpful responses to customer questions, concerns, and requests.
• Troubleshoot and resolve customer issues efficiently and effectively, escalating complex problems to the appropriate team members as needed.
• Process orders, returns, and exchanges accurately and in a timely manner.
• Maintain a thorough understanding of all of our brands, products, and services.

Sales Support:

• Assist sales representatives with administrative tasks, such as preparing sales proposals, order entry, and tracking shipments.
• Provide support to sales team with marketing initiatives and programs
• Generate reports on customer service metrics and lapsed account recovery efforts.
• Identify opportunities to upsell and cross-sell products to existing customers.