Job Opening: Shipping & Receiving

Shipping & Receiving

• Receive and inspect incoming shipments using our ERP system (SOS)
• Match and approve invoices against purchase orders
• Create FedEx shipping labels and schedule pickups
• Coordinate shipments with the Sales and Marketing teams
• Prepare trade show materials and return shipping labels
• Pull products and materials from inventory
• Maintain accurate shipping logs and inventory records
• Update sales orders and shipping information in our CRM (vTiger)
• Occasionally deliver shipments to FedEx using your personal vehicle (mileage reimbursement provided)

• Serve as the first point of contact for customer inquiries
• Provide basic troubleshooting assistance
• Create and manage customer service cases within our CRM
• Generate return shipping labels and process product returns
• Communicate updates and resolutions to customers
• Coordinate shipments back to the factory when needed

• Assist the production team with final quality checks, packaging, and boxing during busy period

• Previous experience in shipping, receiving, logistics, or customer service
• Strong organizational and communication skills
• Comfortable using computer systems, CRM software, and shipping platforms
• Ability to multitask and manage competing priorities
• Team-oriented attitude with a willingness to help where needed
• Forklift experience and certification preferred