Job Opening: IT Help Desk Techinician

IT Help Desk Techinician

Tulsa, OK

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Description

Urgently Hiring IT Help Desk in West Tulsa! 

Are you the person everyone calls when their computer stops working? Do you enjoy solving technical problems and helping people get back up and running?

We’re looking for motivated IT Help Desk Support Specialist  to join a growing team. In this role, you’ll provide technical support, troubleshoot hardware and software issues, assist with user accounts and system access, and deliver outstanding customer service to end users.

Shift: Monday-Friday 8:30-5pm

Pay: $20/hour

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provide phone and email support using a ticket management system.
  • Support desktops, laptops, tablets, printers/copiers, smartphones, and applications.
  • Deploy new systems and onboard new employees.
  • Provide technical support and training to users.
  • Track and resolve issues, ensuring timely resolution.
  • Document, analyze, and troubleshoot desktop, server, and network application issues.
  • Assist with special projects as required. • Update knowledge base with documented resolutions. • Escalate problems as necessary.

QUALIFICATIONS DESIRED:

  • Additional certifications related to IT support and services are desired.
  • Experience with Mac OS is a plus.
  • Knowledge of mobile device management (MDM) solutions is a plus.
  • Familiarity with cloud computing platforms is a plus.
  • Understanding of ITIL processes and frameworks is a plus.
  • Strong problem-solving skills.
  • Excellent customer service and interpersonal skills.
  • Azure knowledge is preferred.
  • Networking knowledge is preferred.
  • Server knowledge is preferred.

QUALIFICATIONS REQUIRED:

  • Minimum 1-2 years of experience in an IT operations or IT helpdesk support role.
  • 1+ years of experience in configuring, installing, and supporting Microsoft Windows 11, Microsoft Office, Office 365, and Adobe Acrobat.
  • Proficiency in troubleshooting basic PC hardware, software, and printer issues.
  • Knowledge of PC connectivity issues, including IP address assignments, DNS, DHCP, and local firewall configurations.
  • Familiarity with PC security solutions and applications, including antivirus software and PC-based firewall security policies.
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