Job Opening: Manufacturing Customer Service Representative

Customer Service Representative

1st Shift | Full-Time | 100% On-Site

Pay: $20.00 – $25.00 per hour

We are seeking a Customer Service Representative with a minimum of 2 years of customer service experience in a manufacturing environment. This experience is required. The ideal candidate will manage customer orders, provide order updates, coordinate with internal departments, and ensure a high level of customer satisfaction throughout the order lifecycle.

Responsibilities

• Serve as the primary point of contact for assigned customer accounts.
• Enter, maintain, and update customer orders in the ERP system.
• Review purchase orders for accuracy and resolve discrepancies.
• Communicate order status, delivery schedules, and shipment information.
• Monitor assigned order backlog and open actions; proactively communicate order status, schedule changes, shipment information, and potential delivery risks to customers and internal stakeholders.
• Coordinate with Sales, Planning, Production, Quality, and Shipping teams to resolve issues and meet customer commitments.
• Maintain accurate customer and order records.
• Support customer service activities related to shipments, returns, complaints, and corrective-action follow-up by routing issues to the responsible department and monitoring closure.
• Prepare and maintain routine reports, backlog updates, customer status summaries, and other information needed by Sales and Planning.
• Manage multiple customers, deadlines, requests, and system updates simultaneously while maintaining accuracy and appropriate urgency.

Requirements

• High school diploma or equivalent.
• Minimum 2 years of customer service, order management, or sales support experience in a manufacturing environment required.
• Experience using ERP systems and Microsoft Office.
• Strong communication, organizational, and problem-solving skills.
• Ability to manage multiple priorities while maintaining accuracy and attention to detail.
• Ability to work 100% on-site

Preferred

• Experience in aerospace, defense, firearms, medical, automotive, or other regulated manufacturing industries.
• Knowledge of manufacturing processes and production scheduling.

Candidates must have previous customer service experience in a manufacturing environment to be considered.

customer service, order management, sales support