Job Opening: RJO – Quality Technician II

Quality Technician (Post-Market Complaint Investigation)

Location: Arden Hills, MN Schedule: Monday–Friday | 8:00 AM – 4:30 PM Assignment Length: 12-month contract with potential for extension Pay Rate: $23.00 – $30.00 per hour (DOE) Interview Process: Teams interview (30 minutes)

Position Overview

We are seeking a detail-oriented Quality Technician to support post-market complaint investigations at a complaint investigation site in Arden Hills, MN. In this role, you will work alongside a team of experienced technicians to investigate returned products, determine potential root causes, and ensure accurate documentation and reporting.

This position is well-suited for candidates with a production or manufacturing background, strong analytical skills, and a high level of attention to detail.

Job Purpose

This role leads investigational efforts related to returned products associated with customer complaints, with a primary focus on capital equipment (such as computer systems). The Quality Technician reviews returned device data, conducts failure analysis, completes investigation documentation and coding, and ensures conclusions align with testing results.

The role collaborates cross-functionally with teams such as Design Quality, R&D, Supplier Management, and Operations to support risk assessment, escalation of product issues, and continuous improvement initiatives.

Key Responsibilities

• Conduct independent failure analyses on returned complaint devices
• Investigate product issues to determine what went wrong and identify potential root causes
• Review manufacturing and test data to identify trends or patterns
• Complete investigation documentation and coding accurately and thoroughly
• Support investigation and resolution of NCEPs and CAPAs
• Collaborate cross-functionally to resolve product quality issues
• Escalate findings and concerns appropriately
• Support continuous improvement initiatives
• Assist with lab operations and enhancements as needed

Required Qualifications

• High School Diploma or equivalent
• Minimum of 1 year of related experience
• Proficiency with Microsoft Word, Excel, and Outlook
• Strong attention to detail
• Solid written and verbal communication skills
• Ability to work effectively in a team environment

Preferred Qualifications

• Associate degree or equivalent work experience in a related discipline
• 2–3 years of related experience (has proven to be a strong fit for this role)
• Experience with SAP, MES, and/or TrackWise
• Background in production or manufacturing environments

Why This Opportunity?

• Stable weekday schedule with no weekends
• Competitive pay based on experience
• Opportunity to work on meaningful product quality investigations
• Exposure to cross-functional teams and quality systems
• Potential for assignment extension

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