Longmont, CO (VIP)

Customer Order Coordinator – Drive Quality, Precision, and Customer Excellence

Location: Onsite in Longmont, Colorado (some remote flexibility may be considered)
Employment Type: Full-Time
Industry: Printing / Manufacturing / Order Management

About the Opportunity

Join a fast-paced, quality-driven print production environment where your organization, problem-solving, and customer-focused communication skills will directly impact customer satisfaction and on-time delivery. This role is ideal for an experienced professional who excels at managing detailed workflows, coordinating across multiple departments, and ensuring orders move seamlessly from entry to shipment.

If you thrive in a role where accuracy matters, communication is key, and every day brings new challenges to solve, this position offers the stability and engagement you're looking for.

Core Responsibilities

• Serve as the primary point of contact for customer questions, order updates, and issue resolution
• Manage customer communication via phone and email with professionalism and clarity
• Enter and manage orders through an internal order-management system
• Communicate and track production workflow, including order entry, prepress, print, finishing, and shipping
• Resolve customer issues or escalate concerns promptly and appropriately
• Process spec sheets for standard printed products such as bulletins, posters, and transit items
• Collaborate closely with Sales, Prepress, Production, and Accounting teams
• Maintain a positive, professional working relationship with colleagues in all departments

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