Indianapolis East, Indiana

Job Requirements:

Duties and Responsibilities:

• Provide efficient, courteous customer service through email and telephone.

• Resolve routine customer questions and complaints or refer to higher level.

• Serve as liaison between customers, suppliers, and warehouse personnel.

• Maintain records, prepare required reports, and perform related typing/work processing and clerical duties. • Direct contact with incoming drivers, spotters, and forklift operators.

• Update and maintain warehouse management system and yard management software as needed. • Participate in corrective and preventative actions and continuous improvement projects.

• For food grade warehouses, follow all food safety standards set forth in the facility and actively participate in the food safety culture.

• Verify counts of incoming product, make necessary adjustments on paperwork, and initial any changes.

• Sign and date the paperwork when load is finished.

• Ship accurate number of pieces per load worksheet.

• Answer phones and take accurate messages.

• Operate copy and fax machine as needed.

• This position may require employee to operate a forklift from time to time, which will include the following:

o Daily forklift inspection. Check for damage or problems and report them to your supervisor.

o Lock out / tag out unsafe or inoperable equipment.

o Load, unload, and place product in proper storage bay stacked straight and neat.

o Report immediately all incidents occurring on the forklift. o Accurately input information as trained with scanner, documenting all functions performed.

o Change propane tanks properly and safely as needed.

o Reference Forklift Operator job description for additional duties.

• Additional duties and responsibilities as assigned.