Akron, Ohio

Customer Service Representative

Pay: $18 - $23
Schedule: Monday–Friday

We are seeking a reliable, detail-oriented Customer Service Representative with experience in a manufacturing or industrial environment. This is a phone-heavy role supporting customers, processing orders, and coordinating with internal production teams. For the right fit, exceptions may be made.

Key Responsibilities

• Answer incoming calls and emails professionally

• Assist with product selection, pricing, and order placement

• Troubleshoot product issues and resolve customer concerns

• Enter and manage orders in QuickBooks

• Coordinate with production and shipping teams

• Process order changes, returns, and refunds

• Maintain accurate customer records

Qualifications

• 2+ years of customer service experience

• Strong phone, communication, and problem-solving skills

• Detail-oriented with excellent time management

• Able to work independently and multitask

• Punctual and reliable (attendance is critical)

• Willing to work overtime when needed

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Job Requirements:

Must Have

• Recent customer service experience in manufacturing or industrial products

• Phone-heavy experience

• Ability to explain products and troubleshoot issues

• Proficient in Microsoft Office and QuickBooks

• Reliable transportation and strong attendance

• Up-to-date, complete resume

Preferred

• Industrial customer problem-solving experience

• Associate’s or Bachelor’s degree

Nice to Have

• Accounts Receivable (AR) experience

• Accounts Payable (AP) experience

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Crown Reach Truck Driver / Order Picker (2nd Shift)
Shift: 2:00 PM – 10:30 PM
Pay Rate: $18/hr
Location: Stow, Ohio
Experience Required: Minimum 1 year on Crown Reach Truck

About the Role:
We are seeking an experienced Crown Reach Truck Driver to join our warehouse team on 2nd shift. This position involves operating a Crown Reach Truck and picking orders accurately and efficiently in a fast-paced environment.

Responsibilities:

• Operate Crown Reach Truck to move, stack, and retrieve materials

• Pick and prepare customer orders according to pick sheets or RF scanners

• Load/unload pallets and stage product for shipment

• Maintain accurate inventory handling and documentation

• Perform daily equipment inspections

• Keep work area clean and follow all safety standards

Benefits:

• Weekly pay

• Overtime potential

• Health, dental, and vision options (if applicable)

• Opportunity for long-term placement

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Job Requirements:

Requirements:

• Minimum 1 year of Crown Reach Truck experience (required)

• Order picking experience preferred

• Ability to lift up to 50 lbs and work on your feet

• Strong attention to detail and accuracy

• Certification or ability to pass an onsite forklift evaluation

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