Job Opening: Customer Service Representative

POSITION SUMMARY

Title: Customer Service Representative (Account Manager II) Status: Full-Time

Schedule: [MST Monday–Friday, 8am–5pm] Work Environment: Onsite office setting in Longmont, Colorado – may allow some remote work

This individual will manage customer orders from entry through production and shipment while serving as a primary point of contact for questions, issue resolution, and order coordination.

CORE RESPONSIBILITIES

• Manage customer communication via phone and email • Enter and traffic orders through an internal order management system • Understand and communicate production workflow (order entry, prepress, print, finishing, shipping) • Resolve or escalate customer issues appropriately • Process spec sheets for standard printed products (bulletins, posters, transit items) • Coordinate with internal teams (Sales, Prepress, Production, Accounting)

• Participate in quoting customer requests • Work with outsource vendors when required • Document detailed notes to ensure production accuracy • Identify and suggest process improvements

• Ability to interact professionally and positively with coworkers in all departments.

IDEAL CANDIDATE PROFILE

• Calm and professional under pressure • Process-driven with strong documentation habits • Proactive communicator • Comfortable interfacing across multiple departments • Adaptable and receptive to feedback • Strong problem-solving skills

• Maintains a consistently positive attitude and actively participates in team engagement and gratitude initiatives

MUST-HAVE QUALIFICATIONS

• Minimum 2+ years of customer service, account management, or administrative experience

• Strong Microsoft Excel skills (must be comfortable using formulas, reformatting data, and manipulating spreadsheets)

• Proficiency in Outlook and Microsoft Office Suite

• Strong written communication skills (grammar and proofreading are critical)

• Ability to multitask and re-prioritize in a high-volume environment

• Strong attention to detail and follow-through

• Comfortable learning proprietary software systems

• Basic math proficiency (percentages, proportions, discounts)

Interview and resume