Job Opening: Customer Service Tour Ambassador

Toyota Indiana is looking for a passionate and highly motivated Toyota Experience Center Ambassador to advance the mission of Toyota’s Experience Center and manufacturing facility by conducting guided tours of the Toyota plant for visitors of all ages.

In this role, Ambassadors will be required to narrate scripted tours and safely drive electric trams in a high-paced manufacturing environment. Candidates must be energetic, enthusiastic, cheerful and willing to learn.  

Duties:

Schedule tour reservations via phone and online registration system

Support public tours by driving an electric tram and narrating up to three to four tours daily

Complete required safety training 

Aid in the loading and unloading tour guests

Prepare and clean PPE after each tour

Give presentations in front of large, diverse groups of people

Prepare, update and fact-check tour materials

Perform phone and email outreach to cultivate and expand tour guest base

Record and report any unusual incidents or violation of safety guidelines 

Requirements:

Must be 18 years old with a high school diploma

Microsoft Office Suite experience

Excellent communication and customer service skills

Ability to speak in front of groups of people

• Ability to work with all levels within the organization including executives and VIP guests 

Must be 18 years old with a high school diploma

Must have a valid drivers license

Computer experience with emphasis on Microsoft Office Suite

Excellent communication and customer service skills

Ability to speak in front of groups of people