Job Opening: Customer Service Rep

Customer Service Representative

Pay: $18 – $23
Schedule: Monday–Friday

We are seeking a reliable, detail-oriented Customer Service Representative with experience in a manufacturing or industrial environment. This is a phone-heavy role supporting customers, processing orders, and coordinating with internal production teams. For the right fit, exceptions may be made.

Key Responsibilities

• Answer incoming calls and emails professionally

• Assist with product selection, pricing, and order placement

• Troubleshoot product issues and resolve customer concerns

• Enter and manage orders in QuickBooks

• Coordinate with production and shipping teams

• Process order changes, returns, and refunds

• Maintain accurate customer records

Qualifications

• 2+ years of customer service experience

• Strong phone, communication, and problem-solving skills

• Detail-oriented with excellent time management

• Able to work independently and multitask

• Punctual and reliable (attendance is critical)

• Willing to work overtime when needed

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Must Have

• Recent customer service experience in manufacturing or industrial products

• Phone-heavy experience

• Ability to explain products and troubleshoot issues

• Proficient in Microsoft Office and QuickBooks

• Reliable transportation and strong attendance

• Up-to-date, complete resume

Preferred

• Industrial customer problem-solving experience

• Associate’s or Bachelor’s degree

Nice to Have

• Accounts Receivable (AR) experience

• Accounts Payable (AP) experience

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