Job Opening: Customer Service Representative
Description
- Position Description Summary: Responsible for providing and maintaining effective customer service and satisfaction; provide information to resolve customer shipment related issues; interact with management and warehouse personnel to establish service criteria and meet customer requirements.
- Principal Accountabilities (The following is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all expectations.):· Assist customers with requests and requirements pertaining to pick-up and deliveries, tracing shipments, POD information, rate quotes, and special handling.Interact with management and warehouse personnel to establish service criteria and meet customer requirement.
-
- Follow up with customers and other departments to resolve invoice problems and discrepancies
- Communicate with customers, coworkers, and other departments to facilitate the movement of freight and associated paperwork that require special handling
- Accurately input into and retrieve information from the system
- Audit air bills for completeness and accuracy. Research and maintain filings of air bills
7:30am – 4:30 pm
$17.90
- Attention to detail
- Advanced user of Microsoft Office packages
- Previous experience with invoicing and order entry