Job Opening: Account Manager

Job Summary

The Account Manager will actively lead and support the customer relationship through all transactions, support, troubleshooting, and overall voice of the customer. The Account Manager will ensure that all customers are provided with world class support through quick response time, clear and concise feedback, and an overall entrepreneurial spirit to ensure we exceed expectations and solve problems our competition are unable to solve. Additionally, the Account Manager shall ensure that all customers are aware of our capabilities and desire to support the overall market.

Value Drivers

Lead the product lines through the 3 Value Drivers:

• Productivity à Key contributor to share industry and customer needs in order to identify Productivity opportunities
• Price à Execute Value-Based Pricing methodology while maintaining majority market share
• New Business à Collect and distribute New Business opportunities within the Business Unit based on direct customer feedback

Primary Responsibilities

• Accountable for daily and weekly bookings targets by customer and market segment to ensure monthly outlook commitments are met.
• Autonomous – Manager and execute to all customer required actions including but not limited to: Quoting, PO receipt, RMA, OOR, portal, and other customer actions.
• Manage and dispute customer scorecards to ensure delivery and quality scores align both internally and externally for all assigned customers
• No Silos – Attenddaily BU and Production meetings to guarantee effective communication from both internal status and external communication are aligned
• Foster Teamwork – Manage and coordinate the resolution to all customer complaints and/or non-complaint purchase order issues
• Business Decisions Based on the Right Amount of Data – Gain/establish active knowledge of the capabilities, process, and future plans to effectively communicate with our customers
• Draw People Together Cross Functionally– Provide guidance to and training of other employees as needed or directed
• Data Driven – Maintain, monitor, and correct ERP data to ensure data accuracy
• Fully trained in Export Compliance procedures and Technical Data restrictions
• Collective Sense of Purpose– Manage assigned accounts and assigned backup accounts during colleague PTO
• [S] Lead a team of greater than 3 Account Managers
• [S] Lead customer visits both onsite and at customer location
• [S] Provide our capabilities presentation to customers
• [S] Manage through Simple Metrics that are both visible and actionable by the team
• [S] Establish Focus and Priorities with the team
• Employees primary duties require him/her to use discretion and independent judgement

Secondary Responsibilities

• Ensure Compliance with EH&S, Trade Compliance, Ethics and Business Conduct, Quality Policy and all established operating procedures.
• Ensure department procedures and employee behaviors are compliant with all governing federal, state, local and corporate regulations and the Bargaining Unit Agreement.
• Other duties may be assigned

Qualifications

To succeed in this position, the successful candidate must have:

• Basic understanding of and ability to read blueprints and technical documents.
• Experience in, and understanding of requirements of the AS9100 Quality System
• Experience in the requirements related to the sale of FAA-PMA, TSO approved parts to distribution and the Aerospace Aftermarket
• Defense or related industry experience with the understanding of Federal Acquisition Regulations (FAR/DFAR) would be a plus.
• Demonstrate excellent communication, judgment and influence skills, written and verbal.
• Well organized, detail oriented and capable of handling multiple tasks simultaneously and accurately.
• Intermediate to advance proficiency in MS Excel, Outlook, MS Word and Powerpoint
• Able to work with limited direct supervision. Must exhibit a high level of motivation and a sense of urgency

 Education/Previous Experience Requirements

• AS degree or equivalent: BS/BA in a technical or business field highly desired