Job Opening: Director of Customer Care

We’re looking for a passionate and experienced Director of Customer Care to elevate our customer experience. If you’re a strategic leader who thrives on building strong teams, improving systems, and delivering top-tier service—this is your opportunity to make a lasting impact.

Job Duties:

• Lead and inspire the customer care team
• Enhance and manage CRM systems
• Monitor service quality and coach staff
• Conduct training on support best practices
• Analyze customer data to improve satisfaction
• Oversee accurate data entry and record keeping
• Manage outbound follow-ups and client feedback
• Collaborate with sales to align service and growth

Job Requirements:

• Proven leadership in customer service
• Excellent communication and phone etiquette
• Strong analytical and data management skills
• Proficiency in Microsoft Office
• Passion for client satisfaction and team development

APPLY NOW!!