Technical Support

Hudson, OH

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Description

Immediate Hire for Qualified Individual

Job Title: Technical Support
Department: IT
Location: Hudson, Ohio
Schedule: Full-Time 1st shift, Onsite no Remote
Pay: $18.00 – $23.00

About the Role

We are seeking a motivated and detail-oriented Technical Support professional to join our IT team. In this role, you will ensure that computer systems and related equipment function effectively so end users can carry out their daily tasks. This position includes responding to help desk requests, troubleshooting issues, documenting work, and providing in-person support.

Responsibilities

Receive, prioritize, and respond to help desk requests via phone, email, and ticketing system.
Build rapport with end users and gather detailed information to support problem-solving.
Document all support interactions, resolutions, inventory status, and system configurations.
Perform hardware repairs, upgrades, and builds for computers, printers, and peripherals.
Configure desktops, laptops, and mobile devices.
Install, upgrade, and troubleshoot software and operating systems.
Perform routine preventive maintenance on equipment.
Test and verify successful issue resolution with follow-up when needed.
Analyze recurring issues to recommend improvements.
Create and update internal and end-user documentation.
Other duties as assigned.

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Key Skills & Qualifications

Education & Experience:

Degree in Computer Science or related field preferred.
Certifications (MCSE, CCNA, etc.) are a plus, but not required.
Strong knowledge of computer hardware and Windows desktop/server environments.

Skills:

Excellent verbal and written communication.
Strong interpersonal and customer service skills.
Effective documentation and organizational skills.
Ability to troubleshoot and solve problems independently.
Ability to prioritize and work in a fast-paced environment.
Detail-oriented and self-motivated.
Basic familiarity with AI tools and willingness to learn evolving technologies.

Reports To

MIS Manager / IT Director