Job Opening: Customer Service Rep

The Customer Service Representative will provide the highest level of customer support via ownership of orders at the GSP Production & Service Center. The ideal candidate demonstrates a high attention to detail and organizational skills. This position will be required to process orders and coordinate with service technicians for servicing and shipment. Timely communication of estimates, order receipts, shipping dates, delays, or additional information to internal and external customers is critical. This position will be involved in outreach to customers during sales promotions.

RESPONSIBILITIES INCLUDE:

? On Time Delivery

? Track all dispatches and order status to ensure customer satisfaction.

? Maintain clear records of communications and project information.

? Directly process internal paperwork necessary to bill for services rendered and parts provided.

? Process invoicing to ensure services and products are paid within the terms and conditions of the agreement.

? Coordinate tasks within the GSP Production and Service Center.

? Any projects assigned by the Global Sales & Service Manager

? At least 2 years of experience in a customer facing role.

? Proven success in environments where attention to detail and organizational skills are required.

? Excellent working knowledge of Microsoft Excel

? Accomplished customer service, leadership, and project management skills

? Exemplary judgment in ambiguous situations and creative problem solving.

? Works well under pressure and in a fast-paced environment.

? Team oriented.