Job Opening: Systems Administrator

Systems Administrator – Level 2 Help Desk Support

Knoxville, TN

Mon-Fri 8:30am-5pm

This opportunity will require that candidate selected works physically in the company’s Knoxville, TN Headquarters. 

This position will require in-person IT support for the local engineering team.  Candidates must be personable and professional with a willingness to serve their team.  Must be capable of effectively communicating with everyone from warehouse to executive levels.  There will also be remote support needed for their out of state and out of country locations.

• Responsible for all Help Desk requests from end user community
• Build/config/deploy desktops, laptops and peripherals throughout the organization
• Deploy Software to laptops, desktops, and servers
• Provision (add/change/delete) users in a hybrid AD / Entra ID environment.
• Administer Windows Server environments (on-prem and Azure).
• Manage Active Directory, Group Policy, Entra ID, Intune/Autopilot environment.
• Conduct patch management and app deployment using ManageEngine DC and Intune.
• Maintain premise IP / POE network infrastructure
• Maintain and adhere to IT policies, processes, and procedures
• Assist in preserving assets, information security and control structures

• Associate or Bachelor's degree in Computer Science, MIS or similar field or equivalent professional experience
• Working knowledge of POE, TCP/IP networking and operations in a Microsoft Windows environment
• Proficiency in Microsoft AD/Entra ID/Office 365 environments. • Knowledge of PowerShell scripting
• Experience in SQL and T-SQL scripting is a plus
• Experience in provisioning and management of VM’s and Storage in Azure, AWS and/or Google Cloud is a plus
• Knowledge of SAP B1, Microsoft Dynamics GP, Salesforce and PowerBI is a plus
• System administration and IT certifications in Microsoft, or other network related fields are a plus
• Strong attention to detail
• Excellent oral and written communication skills
• Ability to solve problems in stressful situations

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