Job Opening: Customer Service Rep
Description
Customer Service Representative in Flowery Branch
Pay ranges from $18.00-$20.00 per hour based on experience
Hours 7:45am-4:45pm
- Call Center experience
- Tool experience
- Experience with other tool companies or large tool dealers is a plus
- Strong communication skills both verbal and written.
- Microsoft Office
- Bilingual would be a plus
- Trouble Shooting
- Technical document literacy a plus
Job Summary: The Technical Support Representative is responsible for handling inquiries via phone and electronically, processing orders and/or claims accurately, promptly and efficiently, as well as resolving issues; all by following defined procedures, using analytical and critical thinking skills, as well as exercising some independent judgment. The representative will work with all departments of the Company to ensure the customer is satisfied to the best of Company’s ability. This requires a combination of empathy and firmness, a thorough understanding of the business, and a style of communicating that reflects objectivity and professionalism.