Job Opening: Customer Service Representative

Immediate Opening

Customer Service Representative in San Clemente

Advance Your Career! 

Looking for your next career move? Don’t miss the opportunity to work for a company that truly cares about you and your success. We are currently looking for an experienced Customer Service Representative. Join our team and receive good pay, good benefits, and FREE online skills training to help you advance your career!

• Monday – Friday
• 8am-4:30pm
• $24-26/ hour 

Job Responsibilities:

• Process customer orders & inquiries via email, phone and fax.
• Track customer orders by using a computer system and working with other departments.
• Maintain customer records by scanning documentation and updating account information.
• Investigates customer concerns and provides prompt resolution.
• Must be able to meet daily deadlines and provide timely follow up.
• General clerical duties include: computer data entry, documentation scanning, occasional  switchboard relief and light filing. Will perform other duties as assigned.
• Process credit memos and carrier claims.
• Maintain customer service manual & documentation forms as necessary
• Maintain & update make & hold/floor stock summary

Job Requirements

• High school diploma or GED required.
• At least two to three years of prior customer service experience is required.
• Must possess proficient and professional email/telephone etiquette.
• Must have experience with Microsoft Outlook (or similar), Excel and Word.
• Must possess accurate math skills.
• Must be well organized and have a strong ability to multitask.
• Position may have minimal overtime.
• Reliable and predictable attendance is required.
• Experience in the manufacturing industry is preferred.
• Must be able to work independently.
• Must be able to speak and write clear English. 
• Ability to speak and write in Spanish is a plus.