Job Opening: Customer Service Representative

Schedule: Mon-Fri 8am-4:30pm

Pay: $19.50hr

POSITION RESPONSIBILITIES:

The Customer Service Representative will provide the highest level of customer support via ownership of orders at the GSP Production & Service Center. The ideal candidate demonstrates a high attention to detail and organizational skills. This position will be required to process orders and coordinate with service technicians for servicing and shipment. Timely communication of estimates, order receipts, shipping dates, delays, or additional information to internal and external customers is critical. This position will be involved in outreach to customers during sales promotions. Other administrative duties include record keeping and sales reporting.

RESPONSIBILITIES INCLUDE:

? On Time Delivery

? Track all dispatches and order status to ensure customer satisfaction.

? Maintain clear records of communications and project information.

? Directly process internal paperwork necessary to bill for services rendered and parts provided.

? Process invoicing to ensure services and products are paid within the terms and conditions of the agreement.

? Coordinate tasks within the GSP Production and Service Center.

? Any projects assigned by the Global Sales & Service Manager

MINIMUM QUALIFICATIONS:

? At least 2 years of experience in a customer facing role.

? Proven success in environments where attention to detail and organizational skills are required.

? Excellent working knowledge of Microsoft Excel

? Accomplished customer service, leadership, and project management skills

? Exemplary judgment in ambiguous situations and creative problem solving.

? Works well under pressure and in a fast-paced environment.

? Team oriented.

DESIRED QUALIFICATIONS:

? QuickBooks, and/or bookkeeping/accounting experience

? Experience with Jira and/or order processes

? Ability to develop, document and execute repetitive business practices.

? Bilingual English/Spanish

***Must be able to pass a Federal Background Check and a 5 Panel Hair Follicle Drug Screen.

Apply Today!!!