Job Opening: CSR

NOW HIRING!! Customer service representatives

 Shist 8am-5pm MON- FRI OT when needed. 

• This position will report to the:Customer Service Manager
• In this role you will be the first point of contact representing the company to a diverse customer base
• Create strong customer relations through efficient quotation and subsequent follow-up; order entry and inquiry; determination of specifications and requirements, in a professional manner meeting their needs and expectations
• Manage the customer experience for an order from entry through completion
• Safety and Health of self and team working in the surrounding area
• Participation in all Safety Activities
• Support and maintain ISO 9001 activities and ensure that required processes are maintained
• High energy, friendly and professional greeting to customers; on-phone, in-person or email
• Timely entry of orders received by phone, fax, email
• Accurate order entry through detailed review of sales order generated compared to the customer purchase order
• Communication of lead-times with customers; order follow-up and ownership to insure on-time shipment
• Problem resolution where necessary
• Generate quotations and respond to RFQ’s in a timely manner
• Follow-up on quotes to determine status and if order not won, find out why
• Obtain market pricing feedback from customers for various product categories
• Develop strong relations with accounts that result in sales growth
• Coordination, purchasing and validation of tooling for customer orders,
• Product pricing within prescribed guidelines
• Through relationship and communication of value created by the company, earn a premium over competitive prices
• Advise management of any special customer needs or situations that require their attention
• Coordinate customer design requests and maintain design log for follow-up and completion
• Proactive contact with customers to gain new orders
• Has the authority to initiate action to prevent the occurrence of any nonconformities relating to product, process and quality system; identify and record any problems relating to the product, process and quality system
• Performs other duties and/ or responsibilities as assigned
• Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions