Job Opening: Customer Relations Specialist

Customer Relations Specialist

The Customer Relations Specialist manages customer jobs from order approval to finished product, including all front office and production aspects. This position is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department.

Resume and interview required.

Temp to hire!

Schedule: Monday-Friday 8am-4:30pm

Pay Rate: $20-$23/hr depending on experience

Location: Chino, CA

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Assists in estimating for customers
• Creates and approves job tickets for the shop floor
• Manages trouble-shooting of emergency orders for customers
• Enters Customer Orders in ERP system (Microsoft PrintVis)
• Utilizes Salesforce to manage communications with sales team, customers and management
• Follows up on all customer transactions and timelines
• Provides timely and accurate information to incoming customer order status and product knowledge requests.
• Processes customer orders/changes/returns according to established department policies and procedures.
• Provides timely feedback to internal team members regarding service failures or customer concerns.
• Partners with the sales team to meet and exceed customer service expectations.

WORK ENVIRONMENT:

• Most of the time in a professional office setting with some regular time on the production floor.  
• While performing the duties of this job, the employee could be around, moving mechanical parts and vibration

Requirements:

• Bilingual English/Spanish 
• 3+ years of office/administrative experience 
• Experience working with google platforms (Gmail, Google sheets, Google docs) *company only operates on google platform*
• Strong communication skills
• Detail oriented
• Experience working with multiple computer screens
• Above average computer skills and comfortable with technology
• Must be able to type 35+ WPM
• High School Diploma or GED