Job Opening: Customer Service

Interested in working for a great company that will offer you a career path and great benefits?!

Resource MFG  is the answer you are looking for!

At Resource MFG we are looking for a Customer Service 

Pay rate up to $17 per hour depending

Work Schedule: 8:00am to 4:30pm, Monday-Friday.

Job Requirements: 

• 1 to 2 years of customer service experience
• Able to lift 50 lbs.
• 1 to 2 years of customer service experience
• Good Work Attitude and Team Player.

Duties include:

• Prepares for customer inquiries by studying products, services, and customer service processes.
  • Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.
  • Records customer inquiries by documenting inquiry and response in customers' accounts.
  • Improves quality service by recommending improved processes; identifying new product and service applications.
  • Updates job knowledge by participating in educational opportunities as they are made available.
  • Accomplishes customer service and organization mission by completing related results as needed.
  • Respond to customer inquiries via phone, email, chat, or social media in a professional and timely manner.
  • Resolve customer issues, complaints, or concerns effectively while maintaining a positive and helpful attitude.
  • Process orders, returns, exchanges, and provide product information.
  • Maintain up-to-date knowledge of products, services, and company policies.
  • Escalate complex issues to the appropriate department or management team.
  • Document customer interactions and feedback in the customer service management system.
  • Follow up with customers to ensure their issues have been resolved satisfactorily.
  • Meet performance goals and quality standards for customer interactions.

Are you looking to make some money on the side?! Refer a Friend and earn a 100 bonus!!

Benefits: 

1. Full Medical Insurance.
2. Dental and Vision Insurance.
3. Full time work.
4. 5 Sick Days
5. $100 Referral bonus