Job Opening: Administrator: Customer Service

Now Hiring! Administrator/Customer Service 

Full Time

$20.00-22.00 (Depending on experience) 

Position Summary
We are seeking a detail-oriented and customer-focused Administrative Coordinator to support daily warehouse operations. This role is responsible for receiving customer orders, accurately entering information into the Warehouse Management System (WMS), coordinating additional requested services, and providing excellent customer support. The ideal candidate is organized, reliable, and able to manage multiple tasks while maintaining a high level of accuracy.

Key Responsibilities

• Receive and process customer orders via email, phone, and other communication channels.
• Enter orders accurately into the Warehouse Management System (WMS).
• Add and manage value-added services and special customer requests within the system.
• Verify order details to ensure accuracy and prevent processing errors.
• Communicate with customers regarding order status, questions, and service requests.
• Work closely with warehouse and operations teams to ensure timely and accurate order fulfillment.
• Maintain customer records and update information as needed.
• Resolve customer issues and escalate concerns when appropriate.
• Assist with administrative tasks, reports, and documentation as required.

Qualifications

• Previous administrative, customer service, logistics, or data entry experience preferred.
• Strong attention to detail and accuracy.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office applications, particularly Outlook and Excel.
• Ability to learn and navigate Warehouse Management Systems (WMS).
• Strong organizational and multitasking skills.
• Ability to work independently and as part of a team in a fast-paced environment.

Preferred Skills

• Experience in warehousing, transportation, or logistics environments.
• Knowledge of inventory management and order processing.
• Strong problem-solving and customer service abilities.

What We’re Looking For A dependable professional who thrives in a fast-paced environment, enjoys working with customers, and takes pride in ensuring order accuracy from receipt through completion. The successful candidate will be highly organized, detail-oriented, and committed to delivering exceptional service to both customers and internal teams.

Required: Customer service experience in an office, call center, logistics, manufacturing, or similar business environment.