Job Opening: Air Logistics Customer Care Specialist

Air Logistics Customer Care Specialist

Location: Mendota Heights, MN Schedule: Monday–Friday | 8:00 AM – 5:00 PM (flexible shift options available) Pay Rate: $24.00 – $26.00 per hour (based on experience) Employment Type: Temporary through the end of the year

Position Overview

We are seeking a proactive and customer-focused Sea Logistics Customer Care Specialist to support clients and internal teams within a fast-paced logistics environment. This role serves as a key point of contact for customers, ensuring their needs are met through timely communication, problem resolution, and coordination with operations teams.

The ideal candidate is detail-oriented, organized, and driven to deliver an exceptional customer experience while supporting shipment processes and logistics operations.

Key Responsibilities

• Provide excellent customer service and support, ensuring customer satisfaction
• Act as a primary point of contact for customer inquiries, requests, and issue resolution
• Manage and enter customer shipment orders into operational systems
• Coordinate closely with internal operations teams to ensure efficient shipment execution
• Handle complaints and issue resolution, identifying solutions and preventing recurrence
• Prepare and manage customer quotes and pricing requests
• Support customer onboarding, including setup and data entry into systems
• Maintain and update customer records and account data
• Monitor shipments and provide regular updates to customers
• Generate and review customer reports as needed
• Build and maintain strong relationships with customers and internal stakeholders
• Support continuous improvement initiatives and overall process efficiency

Qualifications

• High school diploma or equivalent required
• 1–2 years of experience in customer service, logistics, or related field
• Strong communication, problem-solving, and conflict resolution skills
• Ability to manage multiple tasks and prioritize effectively
• Strong attention to detail and organizational skills
• Positive attitude with a customer-focused mindset
• Ability to work both independently and as part of a team
• Basic computer skills; experience with logistics systems or WMS/CRM tools preferred

Preferred Qualifications

• Experience in logistics, supply chain, or freight forwarding environments
• Exposure to quote management, shipment coordination, or customer onboarding
• Bachelor’s degree in Supply Chain Management or related field (preferred but not required)

Key Competencies

• Customer-first mindset with strong interpersonal skills
• Adaptability and ability to perform in a fast-paced environment
• Strong time management and organizational skills
• Analytical thinking and attention to detail
• Collaborative team player

Why This Opportunity?

• Competitive pay based on experience
• Flexible scheduling within a standard weekday shift
• Opportunity to transition into a long-term, permanent role
• Exposure to global logistics and customer care operations
• Supportive team-oriented work environment

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