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Branch No: 20036-5179
1324 S. Eufaula Ave.
Eufaula, AL 36027
Phone: (334) 687-7460

Available Positions

4 positions available.

Technical Support

EUFAULA AL

Base Pay: 11.25 per HOUR

As a Technical Support Representative, you will provide excellent customer service to dealers, sales representatives, and consumers via phone, emai...

As a Technical Support Representative, you will provide excellent customer service to dealers, sales representatives, and consumers via phone, email, live chat and social media, as well as provide diagnostic advice to resolve technical product issues, order entry, and recommendations on product selection, and maintain accurate and up-to-date records on communications through computer applications.

Remote/work from home options available after training. 

KEY RESPONSIBILITIES

  • Provide technical and sales support to consumers, non-account dealers and sales representatives to ensure efficient and accurate quality service relating to our products, their software, features and functions.
  • Provide post-sale support to consumers and retail channel partners in the form of trouble-shooting advice to install and repair product or direct them to a qualified repair facility. Enter orders for replacement parts, finished products, repair authorizations, and facilitate returns process during or after the warranty period. Document the interaction in the appropriate computer application to help drive continuous improvements in process and product quality.
  • Respond to inquiries, resolves routine issues (referring more difficult problems upward, if necessary), and educate and act as a resource on company products via phone, email and other methods as appropriate.
  • Provide pre-sale support to consumers and retail channel partners in the form of product selection based upon the application and desired features, installation and rigging, promotions, product availability, pricing, and where to purchase. Document the interaction in the appropriate computer application to help drive continuous improvements in process and product quality.
  • Execute routine reports and independently create reports to support department activities. Demonstrate proficiency in supporting the minimum amount of product families as identified by each Johnson Outdoors brand. Maintain and monitor personal performance metrics to ensure department KPI’s (key performance indicators).
  • Issue return and repair authorizations as necessary.

 

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Rewinder Operator

Cottonton AL

Base Pay: 12.00 per HOUR

Rewinder Operator needed immediately.  Temp to Hire with benefits Rotating shift options.    The Rewinder Operator works in any way...

Rewinder Operator needed immediately. 

Temp to Hire with benefits

Rotating shift options. 

 

The Rewinder Operator works in any way necessary to maintain and maximize Safety, Quality and production while in operation of the Rewinder. 

 

Major Duties and Responsibilities include but are not limited to: Reading, understanding and following instructions in the equipment operation manual. Making needed adjustments and minor repairs to keep the Rewinder operating as designed. Reading, understanding and following production order instructions. Checking and confirming all rolls against the production order before cutting the roll. Checking rolls and produced sheets/skids/rolls for condition and damages before and after production. Taking proper steps and reporting when damages or defects are found on rolls, sheets, or equipment. Planning ahead and keeping supplies, rolls, cores and pallets needed to keep the rewinder from stopping to wait. 

Minor responsibilities: When not needed in regular area they may be assigned to other areas, such as machine helper, cleaning and relabeling rolls, helping with inventory, organizing, general overall cleaning inside and outside warehouse, dock areas, lawn areas, etc... 

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Machine Operator- Weekend Shift

EUFAULA AL

Base Pay: 10.25 per HOUR

Machine Operators needed for Worm Room Weekend Shift.  6am-6pm Saturday and Sunday  

Machine Operators needed for Worm Room Weekend Shift. 

6am-6pm

Saturday and Sunday

 

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Maintenance

EUFAULA AL

Base Pay: 12.00 per HOUR

Maintains production and quality by ensuring operation of machinery and mechanical equipment. Job Duties: Ensures operation of machinery and mecha...

Maintains production and quality by ensuring operation of machinery and mechanical equipment.

Job Duties:

  • Ensures operation of machinery and mechanical equipment by completing preventive maintenance requirements on engines, motors, pneumatic tools, conveyor systems, and production machines; following diagrams, sketches, operations manuals, manufacturer's instructions, and engineering specifications; troubleshooting malfunctions.
  • Locates sources of problems by observing mechanical devices in operation; listening for problems; using precision measuring and testing instruments.
  • Removes defective parts by dismantling devices; using hoists, cranes, and hand and power tools; examining form and texture of parts.
  • Determines changes in dimensional requirements of parts by inspecting used parts; using rules, calipers, micrometers, and other measuring instruments.
  • Adjusts functional parts of devices and control instruments by using hand tools, levels, plumb bobs, and straightedges.
  • Controls downtime by informing production workers of routine preventive maintenance techniques; monitoring compliance.
  • Fabricates repair parts by using machine shop instrumentation and equipment.
  • Maintains equipment, parts, and supplies inventories by checking stock to determine inventory level; anticipating needed equipment, parts, and supplies; placing and expediting orders; verifying receipt.
  • Conserves maintenance resources by using equipment and supplies as needed to accomplish job results.
  • Provides mechanical maintenance information by answering questions and requests.
  • Prepares mechanical maintenance reports by collecting, analyzing, and summarizing information and trends.
  • Maintains technical knowledge by attending educational workshops; reviewing technical publications; establishing personal networks.
  • Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
  • Maintains safe and clean working environment by complying with procedures, rules, and regulations.
  • Contributes to team effort by accomplishing related results as needed.

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Due to the effects the Coronavirus is having on our community, our office is working remotely.  We are still interviewing and hiring! You can complete an application online, and we will now do interviews over the phone and/or by video.

Staff Bios

CeCe Roberts
CeCe Roberts Operations Manager Contact CeCe Roberts
  • Started with the company in August 2007
  • Chamber of Commerce member, member of the Better Business Bureau
  • Branch of the Year 2010, President's Club 2007, 2010, 2013, 2015
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