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Branch No: 20034
5651 Whitesville Rd
Suite105
Columbus, GA 31904
Phone: (706) 327-7877

Available Positions

4 positions available.

Spanish Bilingual Call Center Reps

Columbus GA

Base Pay: Various per incentives earned

re you looking for a permanent career opportunity? We are currently recruiting for Spanish Bilingual Customer Service representatives in the Columb...

re you looking for a permanent career opportunity?

We are currently recruiting for Spanish Bilingual Customer Service representatives in the Columbus, GA area! This is a temp to hire opportunity, offering great career growth and benefits!

CUSTOMER SERVICE REPRESENTATIVE RESPONSIBILITIES:

  • Responds to customer inquiries via telephone, email, SMS and Chat to provide problem resolution in accordance with the organization's service standards
  • Receives and/or places telephone calls which are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
  • Answer customer telephone inquiries, orders, service needs and complaints, respond where applicable or direct to technical/service areas.
  • Maintain detailed and current knowledge of the company's/assigned client's products and services.
  • Analyze customer service needs for communication to service and technical departments, when applicable.
  • Requires ability to navigate a computerized data entry system or other relevant applications.
  • Resolves basic or tier 1 payment and account related requests to include but not limited to card activation's, payments, name and address updates for card holders (customers) of 1-2 assigned company clients.
  • Provides standardized or scripted responses by utilizing basic user friendly Graphic User Interface (GUI) screens for client systems and established documentation and processes.
  • Enters required data into client provided systems and databases.
  • Determines basic reasons for customer issues using a client provided decision tree and escalates or refers unresolved customer grievances and requests to more experienced Customer Service Representatives or designated departments for further investigation and resolution.
  • Begins to build base knowledge and familiarization of products, policies, and procedures for a limited number of clients and an understanding of association guidelines and compliance by frequently referring to online manuals and specific client training required to resolve card holder inquiries. 

Apply Now More Info

General Warehouse

Columbus GA

Base Pay: 8.00

ResourceMFG is currently recruiting for warehouse workers in the Columbus, GA area!!  Duties of General Warehouse: Receiving and proces...

ResourceMFG is currently recruiting for warehouse workers in the Columbus, GA area!!

 Duties of General Warehouse:

  • Receiving and processing incoming stock and materials

  • Picking and filling orders from stock

  • Packing and shipping orders

  • Managing, organizing and retrieving stock in the warehouse

Apply Now More Info

Stand-up Forklift Driver

Columbus GA

Base Pay: Various per assignment

ResourceMFG is currently looking for experienced stand-up forklift drivers!! Job Summary: Loads and unloads materials within a warehouse or storage...

ResourceMFG is currently looking for experienced stand-up forklift drivers!!

Job Summary:

Loads and unloads materials within a warehouse or storage facility. Utilize hand trucks, stand up forklifts, hoist, conveyors or other handling equipment to move material to and from trucks within the storage facility.

 

Essential Functions of Stand-Up forklift operators:

  • Material handling may include one or more of the following: picking, packing, scanning, kitting, counting products and other duties

  • Must ensure timeliness, packaging, routing and systems work is completed accurately

  • Read and follow detailed and defined instructions in a fast paced environment

  • Ensure safe work environment

Apply Now More Info

Call Center Representatives

Columbus GA

Base Pay: Varies by dept & shifts

Are you looking for a permanent career opportunity? We are currently recruiting for Spanish and/or English Customer Service representatives in the...

Are you looking for a permanent career opportunity?

We are currently recruiting for Spanish and/or English Customer Service representatives in the Columbus, GA area! This is a temp to hire opportunity, offering great career growth and benefits!

CUSTOMER SERVICE REPRESENTATIVE RESPONSIBILITIES:

  • Responds to customer inquiries via telephone, email, SMS and Chat to provide problem resolution in accordance with the organization's service standards
  • Receives and/or places telephone calls which are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
  • Answer customer telephone inquiries, orders, service needs and complaints, respond where applicable or direct to technical/service areas.
  • Maintain detailed and current knowledge of the company's/assigned client's products and services.
  • Analyze customer service needs for communication to service and technical departments, when applicable.
  • Requires ability to navigate a computerized data entry system or other relevant applications.
  • Resolves basic or tier 1 payment and account related requests to include but not limited to card activation's, payments, name and address updates for card holders (customers) of 1-2 assigned company clients.
  • Provides standardized or scripted responses by utilizing basic user friendly Graphic User Interface (GUI) screens for client systems and established documentation and processes.
  • Enters required data into client provided systems and databases.
  • Determines basic reasons for customer issues using a client provided decision tree and escalates or refers unresolved customer grievances and requests to more experienced Customer Service Representatives or designated departments for further investigation and resolution.
  • Begins to build base knowledge and familiarization of products, policies, and procedures for a limited number of clients and an understanding of association guidelines and compliance by frequently referring to online manuals and specific client training required to resolve card holder inquiries. 

Apply Now More Info
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Staff Bios

Scotty Blankenship
Scotty Blankenship Staff Performance Manager Contact Scotty Blankenship
  • Worked in the Staffing industry since 1994
  • Over 10 years of work experience in manufacturing
  • Experienced Account Manager and large volume On-site Manager
  • Certified Workers Comp Coordinator with a 10 hour OSHA certification
Ronald Evans
Ronald Evans Staff Performance Manager Contact Ronald Evans
  • Employed with ResourceMFG since 1995, SPM since 1998
  • Army Veteran
Kimberly Heath
Kimberly Heath Recruiter Contact Kimberly Heath
  • Started with the company in 2016, 10 years management experience
  • Trained in Risk Management and Safety
  • Volunteers with Fire Department and Church
Amy McCormick
Amy McCormick Staff Performance Manager Contact Amy McCormick
  • Started with EmployBridge in 2011, 12 years in the staffing industry
  • Specializing in staffing accounts, on site management, employee relations, Risk Management and Recruiting
  • Charities involved with and dear to my heart are Make a Wish Foundation and PAWS
Kelley Walker
Kelley Walker Operations Manager Contact Kelley Walker
  • Employed with the company since 2009, over 20 years experience in management and Human Resources
  • BA, Business Management
  • Columbus Chamber of Commerce, Young Professional member, SHRM member
  • VITA volunteer
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