ResourceMFG is currently recruiting for warehouse workers in the Columbus, GA area!!

 Duties of General Warehouse:

• Receiving and processing incoming stock and materials

• Picking and filling orders from stock

• Packing and shipping orders

• Managing, organizing and retrieving stock in the warehouse

ResourceMFG is currently looking for experienced stand-up forklift drivers!!

Job Summary:

Loads and unloads materials within a warehouse or storage facility. Utilize hand trucks, stand up forklifts, hoist, conveyors or other handling equipment to move material to and from trucks within the storage facility.

Essential Functions of Stand-Up forklift operators:

• Material handling may include one or more of the following: picking, packing, scanning, kitting, counting products and other duties

• Must ensure timeliness, packaging, routing and systems work is completed accurately

• Read and follow detailed and defined instructions in a fast paced environment

• Ensure safe work environment

Are you looking for a permanent career opportunity?

We are currently recruiting for Spanish and/or English Customer Service representatives in the Columbus, GA area! This is a temp to hire opportunity, offering great career growth and benefits!

CUSTOMER SERVICE REPRESENTATIVE RESPONSIBILITIES:

• Responds to customer inquiries via telephone, email, SMS and Chat to provide problem resolution in accordance with the organization's service standards

• Receives and/or places telephone calls which are predominantly routine, but may require deviation from standard screens, scripts, and procedures.

• Answer customer telephone inquiries, orders, service needs and complaints, respond where applicable or direct to technical/service areas.

• Maintain detailed and current knowledge of the company's/assigned client's products and services.

• Analyze customer service needs for communication to service and technical departments, when applicable.

• Requires ability to navigate a computerized data entry system or other relevant applications.

• Resolves basic or tier 1 payment and account related requests to include but not limited to card activation's, payments, name and address updates for card holders (customers) of 1-2 assigned company clients.

• Provides standardized or scripted responses by utilizing basic user friendly Graphic User Interface (GUI) screens for client systems and established documentation and processes.

• Enters required data into client provided systems and databases.

• Determines basic reasons for customer issues using a client provided decision tree and escalates or refers unresolved customer grievances and requests to more experienced Customer Service Representatives or designated departments for further investigation and resolution.

• Begins to build base knowledge and familiarization of products, policies, and procedures for a limited number of clients and an understanding of association guidelines and compliance by frequently referring to online manuals and specific client training required to resolve card holder inquiries.