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Sr. Business Process Analyst

Valencia, CA

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Description

Position Overview:

Looking for a business-oriented SFDC Product Owner. Self-starter who thrives in a fun but results-oriented work environment. Applicant should be passionate about delivering measurable results and enjoy working on a wide variety of projects. The role supports the development, implementation, deployment and adoption of SFDC products (Sales, Service, Community, Health, Einstein Analytics, Marketing clouds) and other business tools (SAP, Tableau).

Key Responsibilities:
• Understand voice of business/customer/user and commercial business processes
• Partner with Comm IT and Dev teams to design, develop and deploy SFDC products
• Support project intake process. Gather and document business requirements
• Establish business value and priority for requirements
• Write, groom and manage User Stories
• Create and document Acceptance Criteria and Test Scripts
• Prepare and submit Risk Assessment analysis
• Support Scrums, Poker Play, Sprint Planning
• Perform informal and formal user acceptance testing
• Support product deployment process
• Participate in development and execution of training, change management and communication programs
• Provide Tier 1 user-support and manage unresolved issues
• Support data, analytics and reporting requests
• Stay current on new features, functionality, and application capabilities of Salesforce.com to address business requirements
• Collaborate with the various business units (Sales, Marketing, Ops, Business Development, etc) to scope out future business use-cases
• Provide guidance and outline vision for future system functionality
• Collaborate with BPMO and COE groups to find synergies, and opportunities to leverage and share products
• Support and monitor projects with division-wide impact and ensure systems align with long-term business objectives
• Participate in the selection and assessment of new software solutions

Job Requirements


Education/Experience/Skills a candidate must have to successfully perform the above duties/tasks
• BS/BA Business or related
• Must have Salesforce.com (SFDC) and JIRA experience
• Minimum of 2 years of experience working with ERP, CRM, BI solutions
• Experience with business process improvement and working with others to implement change
• Outgoing, willingness to interact with business, technical, and user-base stakeholders frequently
• Ability to take initiative in a constantly-changing work environment and adopt a do-what-it-takes mindset
• Exceptional analytical, problem solving, and critical thinking skills
• Proven ability to transition between detailed data and high-level insights
• Strong communication and collaboration skills
• Capable of exercising sound judgment and able to demonstrate self-confidence
• Highly developed organizational, planning, and multitasking skills
• Ability to create and articulate a vision for SFDC platform
• Willing to work in a cross-functional, diverse, team-oriented environment
• Ability to drive consensus
• Skilled at developing and presenting executive-level communications and data visualizations
• Willing to travel between BSC sites, Program events, etc.


- Education/Experience/Skills that are not required, but helpful, if a candidate possesses
• MBA or equivalent work experience
• Medical device experience
• SFDC Admin certification

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