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Customer Service Rep.

TULLAHOMA, TN

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Description

ResourceMFG of Tullahoma has immediate openings for Inbound Call Center Representatives in the Tullahoma area. Our client is growing and looking for top talent with a minimum of 6 months of call center experience to join their dynamic team. Positions start at $11.50 per hour.

Business Hrs:

Monday-Friday: 11:30am-8pm

Must be open to working Saturdays-8am-5:30pm

Must be available to Start Monday, 9/24/18!!!

Overview:

The Customer Service Representative is the first person the caller comes in contact with for assistance. This position provides professional, knowledgeable and courteous call support to all customer clients. High level of problem solving and ability to multi task are critical.

Responsibilities:

• Answers all incoming phone calls from Patrons regarding run transit fare payment programs.

• Processes all card registrations, faxes and emails inquiries within contractual Key Performance Indicator timelines and accuracy requirements

• Notifies management of all encounters that deviate from established policies, procedures and written/verbal instructions.

• Processes lost/stolen, damaged/defective cards patron requests.

• Assists with web account set-up and web access issues needed.

We are looking for the best candidates who are looking for the best position.

Please email your resume directly to tiffany.wilson@resourcemfg.com or APPLY NOW!!!

Job Requirements

Job Requirements

  • High School Diploma or equivalent. AA degree preferred.
  • Prior call center experience is preferred or minimum of 2 yrs. in Customer Service. 
  • Must be a good team player, possess a positive attitude, be self-motivated and excel in a fast paced environment. 
  • Able to work and respond in a time-sensitive environment. Willing to work extended hours. Ability to type 40+ WPM. Proficient in Microsoft Office.
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