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Desktop Support Specialist

Louisville, CO

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Description

We are seeking a Desktop Support Specialist for a packaging/production facility in Louisville. This is a direct hire position that offers a salary of $35-45k/year. Qualified candidates will have at least 1- 3 years' of recent desktop/technical support experience.

As a Desktop Support Specialist, you will be responsible for providing day-to-day administration and maintenance of employee technical resources for the company and will serve as the primary interface for employee related technical solutions.

Essential Duties and Responsibilities:

  • Day-to-day management of employee technical resources for the company, including desktops, IP based telephone, printers and peripherals.
  • Setup and maintenance of new user technical needs, including Active Directory, email and other user accounts.
  • Oversee software licensing compliance for the company as it relates to the desktop environment.
  • Performance monitoring, to include analyzing system performance and suggest/implement tuning as needed.
  • Develop system tools and utilities (i.e. scripts, etc.) to simplify and support IT and business operations.
  • Establish and maintain technical standards and desktop security policies.
  • Oversee patch management and updates for employee technical resources.
  • Ability to travel up to 15%.

 

Job Requirements

  • Bachelors Degree in Computer Science or a related field, or equivalent work experience.
  • Technical certification preferred – A+, Network +, MSDST, and/or MSCA.
  • 1 – 3 years of previous experience in desktop/technical support.
  • Highly adept at problem solving using experience and solid analytical problem solving skills.
  • High sense of urgency and accountability.
  • Excellent interpersonal skills, with excellent written and verbal communication skills.
  • Intermediate knowledge of Microsoft Windows operating systems.
  • Intermediate knowledge of standard enterprise applications (MS Office, etc.)
  • Proficient with Ethernet and TCP/IP networking protocols.
  • Proficient with VoIP phone systems and hardware.
  • Familiarity with Macintosh operating systems.
  • Demonstrated skills set troubleshooting PC hardware and configuration.
  • Demonstrated skills of Technical Documentation.
  • Understanding of PC hardware with the ability to disassemble and reassemble.

Apply today for immediate consideration! 

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