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Customer Service Rep

Manchester GA

Base Pay: 11.00 per HOUR

  This position is located in Manchester, Ga   Give support and assistance to their clients and customers by phone and in office as well...

 

This position is located in Manchester, Ga

 

Give support and assistance to their clients and customers by phone and in office as well as data entry skills. Take payments over the phone, set up payment arrangements and other duties as assigned.

CUSTOMER SERVICE REPRESENTATIVE RESPONSIBILITIES:

  • Responds to customer inquiries via telephone and email to provide problem resolution in accordance with the organization's service standards
  • Receives and/or places telephone calls which are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
  • Answer customer telephone inquiries, orders, service needs and complaints, respond where applicable or direct to technical/service areas.
  • Analyze customer service needs for communication to service and technical departments, when applicable.
  • Requires ability to navigate a computerized data entry system or other relevant applications.
  • Provides standardized or scripted responses by utilizing basic user friendly Graphic User Interface (GUI) screens for client systems and established documentation and processes.
  • Enters required data into client provided systems and databases.

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Spanish Bilingual Call Center Reps

Columbus GA

Base Pay: Various per incentives earned

Are you looking for a permanent career opportunity? We are currently recruiting for Spanish Bilingual Customer Service representatives in the Colum...

Are you looking for a permanent career opportunity?

We are currently recruiting for Spanish Bilingual Customer Service representatives in the Columbus, GA area! This is a temp to hire opportunity, offering great career growth and benefits!

CUSTOMER SERVICE REPRESENTATIVE RESPONSIBILITIES:

  • Responds to customer inquiries via telephone, email, SMS and Chat to provide problem resolution in accordance with the organization's service standards
  • Receives and/or places telephone calls which are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
  • Answer customer telephone inquiries, orders, service needs and complaints, respond where applicable or direct to technical/service areas.
  • Maintain detailed and current knowledge of the company's/assigned client's products and services.
  • Analyze customer service needs for communication to service and technical departments, when applicable.
  • Requires ability to navigate a computerized data entry system or other relevant applications.
  • Resolves basic or tier 1 payment and account related requests to include but not limited to card activation's, payments, name and address updates for card holders (customers) of 1-2 assigned company clients.
  • Provides standardized or scripted responses by utilizing basic user friendly Graphic User Interface (GUI) screens for client systems and established documentation and processes.
  • Enters required data into client provided systems and databases.
  • Determines basic reasons for customer issues using a client provided decision tree and escalates or refers unresolved customer grievances and requests to more experienced Customer Service Representatives or designated departments for further investigation and resolution.
  • Begins to build base knowledge and familiarization of products, policies, and procedures for a limited number of clients and an understanding of association guidelines and compliance by frequently referring to online manuals and specific client training required to resolve card holder inquiries. 

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