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Spanish Bilingual Call Center Reps

Columbus, GA

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Are you looking for a permanent career opportunity?

We are currently recruiting for Spanish Bilingual Customer Service representatives in the Columbus, GA area! This is a temp to hire opportunity, offering great career growth and benefits!


  • Responds to customer inquiries via telephone, email, SMS and Chat to provide problem resolution in accordance with the organization's service standards
  • Receives and/or places telephone calls which are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
  • Answer customer telephone inquiries, orders, service needs and complaints, respond where applicable or direct to technical/service areas.
  • Maintain detailed and current knowledge of the company's/assigned client's products and services.
  • Analyze customer service needs for communication to service and technical departments, when applicable.
  • Requires ability to navigate a computerized data entry system or other relevant applications.
  • Resolves basic or tier 1 payment and account related requests to include but not limited to card activation's, payments, name and address updates for card holders (customers) of 1-2 assigned company clients.
  • Provides standardized or scripted responses by utilizing basic user friendly Graphic User Interface (GUI) screens for client systems and established documentation and processes.
  • Enters required data into client provided systems and databases.
  • Determines basic reasons for customer issues using a client provided decision tree and escalates or refers unresolved customer grievances and requests to more experienced Customer Service Representatives or designated departments for further investigation and resolution.
  • Begins to build base knowledge and familiarization of products, policies, and procedures for a limited number of clients and an understanding of association guidelines and compliance by frequently referring to online manuals and specific client training required to resolve card holder inquiries. 

Job Requirements


  • High School Diploma or Equivalent


  •            Previous inbound call center experience preferred
  • Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks
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