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Customer Service Account Assistant

Livonia, MI

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Description

Title: Customer Service Account Assistant
Location: Livonia, MI
Shift: 1st 8:30am-5pm
Pay: $18-$20

Seeking an experienced Customer Service Account Assistant to work within a manufacturing facility in Livonia, MI.

Duties:

  • Maintain, monitor and update daily shipments to ensure accurate quantities delivered.
  • Assist in managing VMI reports for customer.
  • Preparing invoices.
  • Reconcile delivery reports.
  • Answer multi-line phone, direct calls, take messages with appropriate phone etiquette and greet guest at the door.
  • Order entry and contract review.
  • Create and maintain shipping schedules and verify status of shipments.
  • Schedule logistic pick-ups for shipments.
  • Update and maintain shipping and purchase order logs.
  • Assist in forecasting customer usages.
  • Maintain and order office supplies.
  • Fill, stock and order for vending machines in both plants.
  • Assist with company luncheons, customer visits and vendor visits.
  • Sort mail.
  • Make coffee during the day.

Job Requirements

  • Minimum high school required. Associates degree preferred but not required.
  • Minimum 3-5 years of experience.
  • MUST have Intermediate level experience with Microsoft Office Suite.
  • Must have intermediate level experience with Microsoft Excel
  • Previous experience as a liaison with external and internal customers including shipping.
  • Internal and external customer/client focus.
  • Must be able to read and follow given instructions.
  • Problem solving with an ability to analyze information
  • Works well in time sensitive and fast paced environment
  • Ability to communicate well verbally and written
  • Ability to step in and cover when needed and then return back to original role after need is fulfilled.
  • Detail Oriented and good organizational Skills
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