Job Opening: Customer Service Representative
Description
Now Hiring!
Customer Service Representative
Schedule: 1st Shift 7:00 AM – 3:30 PM (may change due to business needs)
Location: Lynwood, CA 90262
Essential Functions:
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Review the MRP system with CS counterpart to ensure customer order due dates align with required delivery dates.
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Assist PM with New Product Introduction in coordination with Quality and Operations.
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Collaborate with PM to create daily reports of customer orders currently in-house to review scheduled expected completion dates against current order status to ensure orders are completed on time.
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Coordinate with CS counterpart to provide continuous status updates of their orders within the allotted 4-hour time frame.
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Relay communications between quality and operations departments to support our customers’ expectations.
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Assist CS counterpart in coordinating truck routes (i.e., pick-up dates) and order completion dates to prevent delays.
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Assist CS counterpart and work with receiving planning, scheduling, and contract review personnel to review each incoming order for defined customers and programs.
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Perform other duties as assigned.