Job Opening: Customer Relations
Description
Customer Relations
A popular manufacturing company in the city of Chino has an immediate Customer Relations opening, for full time position. Join us now! Refer a friend or family to receive your Referral Bonus….
Customer Relations Job Activities:
Build and maintain company customer relationships
? Effective and efficient handling of customers by either telephone or electronically
? Answer inbound calls and make outbound calls to follow-up with customers
? Increase sales for existing customers by promoting additional products/services
? Meet or exceed monthly goals for existing assigned customer base
? Obtain and evaluate all relevant information to handle inquires and resolve complaints. Respond to the customer promptly.
? Process forms, applications and request for customers
? Quote and negotiate prices, enter sales orders and proof invoices
? Assist with billing and invoicing matters as needed
? Track stock levels and inventory to ensure customers’ orders are handled effectively
? Direct requests and unresolved issues to the designated resource
? Manage customers’ accounts and maintain customers’ contact information
? Keep records of customer interactions and transactions (Goldmine/Sage)
? Accurately record details of inquiries, comments, complaints and any actions taken
? Communicate and coordinate with internal departments
? Complete BOM’s (Bill of Material’s) and add fabrication lines to system
? Assist with consolidating paperwork for containers in route to facility
? Send, track and follow-up on customer sample requests
? Provide regular two-way communication between the client and team; to provide strong team representation and set proper client expectations
? Understanding of company capabilities and service; and effectively communicates all offerings to the client
? Assist Sales, Marketing and Operations with specified needs as needed
Customer Relations Schedule: Monday- Friday , 7:00am – 3:30pm
Pay $20.00-$24.00 DOE
Our Client Offers:
- Safe & Clean Environment
- Great pay and benefits
- On job training
As A ResourceMFG Associate, we offer you:
- FREE Online education.
- IRA benefits
- Health Benefits
- A Personnel work Recruiter to help with job searches and assistance at work!
2 years experience in business-to-business customer service within the same company. Preferably in a call center environment.
Excellent oral and written English language communication skills
Provide high level of customer service
Good organizational skills
Software experience : MS Outlook, Word and Excel
Bilingual (Spanish) preferred