Job Posting

Job Information

Description

Do you approach your work with an empathetic and community first attitude? Are you looking for a career that allows you to better the lives of others? We have the perfect position for you.

ResourceMFG in Kenosha is hiring for Experienced Intake Specialist for a Premier Non-Profit Organization located in Racine, WI. Apply today to join a fast-growing organization and reignite your passion for serving your local community.  

Pay: $17.00/hour with advancement opportunities

Shift: 8:30am-5:00pm Monday-Friday

Job Duties of the Customer Service Intake Specialist

• Perform needs assessments and recommend action plans for new clients
• Assess and advocate for incoming clients in need
• Answer client and vendor questions regarding eligibility for Energy Assistance Programs
• Verify or assist applicants in verification of documents 
• Review forms and manage client cases
• Respond to energy related emergencies and work with utility companies

Job Requirements

• 1+ years of recent experience in Non-Profit, Case Manager, or Intake Specialist roles
• Requires a compassionate and sensitive individual that maintains a professional attitude in assisting the public sector
• Must be able to work independently and assure follow through of all dynamics of process
• Requires strong customer service and computer skills, and prefer experience with supporting causes
• Must have a HS diploma or equivalent