Job Posting

Job Information

Description

As the Customer Service Representative, you will support the Corporate Sales Representatives in all aspects of the sales process by communicating directly with customers, handling all orderwritingandin-house order flow management,as well as,working to convert prospects from incoming calls and leads into new customers. They will work closely with the Marketing team to support and execute the marketing strategies. The Customer Service Representative is an integral part of the sales force.

What you’ll do:

• Confer with prospects and customers by telephone, email or in person, to provide information & quotes on products (Printed Products & Machines), as well as, take, write up & enter orders.
• Answer potential client questions and follow-up call questions.
• Contact prospects to respond to inquiries and cultivate leads from cold calls, call-ins, trade show and web leads and referrals into new customers.
• Get to know and understand key customers and their businesses.
• Work with existing customers on orders, questions and other needs.
• Consistent communication and follow up with customers and prospects via phone and email.
• Track production schedules for orders based on sales volume, due dates, art department workload,production capacity and materials.
• Track and follow up orders in house by attending daily production and weekly sales meetings; if necessary make adjustments to the production schedule in order to complete the job within the allotted time.
• Coordinate and make recommendations with production for scheduling of orders.
• Monitor the sales collateral and mail catalogues, specific product literature and samples
  upon request.
• Present product line and provide consultations to walk-in prospects and customers.
• Perform day-to-day administrative tasks such as maintaining information, files and
  processing paperwork.
• Manage and qualify all incoming phone calls for the sales department.
• Check email and voicemail of Corporate Sales Representative when he/she is out of the office and respond to customers accordingly and in a timely manner.
• Research and analyze market trends and customer data in order to further sales efforts.Research and qualify potential leads from trade shows, business directories, web searches or digital resources.
• Cold calling; making multiple outbound calls to develop new customers.
• Accomplishes department and organization goals by accepting ownership for new requests.
• Explores opportunities to add value to job accomplishments.

Job Requirements

Education:High school diploma or GED required. College degree preferred.
Experience:Must have 3-5 years minimum experience in customer service and/or sales related positions.

Core Competencies:

• Customer and Personal Service–Knowledge of principles & processes for providing
  customer and personal services. This includes customer needs assessment,meetingquality standards for services and evaluation of customer satisfaction.
• Clerical–Knowledge of administrative and clerical procedures and systems such as
  word processing, managing files and other office procedures and systems.
• English Language–Knowledge of the structure and content of the English language
  including spelling, correct sentence composition and grammar.
• Communication–Strong written, verbal and interpersonal communication skills.
• Math–Solid foundation and understanding of basic math principles–including but not
  limited to, addition, subtraction, multiplication, division, percentages, fractions &rounding.
• Computer Skills–Knowledge includes but is not limited to, Word, Excel, Outlook, E-
  Synergy & Macola.
• Critical Thinking–Strong logic and reasoning skills used to identify the strengths and
  weaknesses of alternative solutions, conclusions or approaches to problems.
• Organizing, Planning & Prioritizing Work–Developing specific goals and plans to
  prioritize, organize and accomplish your work.
• Resolving Conflicts & Negotiating with Others–Handling complaints, settling
  disputes, and resolving grievances and conflicts, or otherwise negotiating with others.