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ResourceMFG | Manufacturing Workforce Specialists

Job Information

Description

Remedy is looking for an RMA Supervisor at one of the leading manufacturing companies of secure electronic payment terminals and point of sales systems in South Jacksonville!

 

Pay: $20 per hour (or more depending on experience)

Shift: Monday - Friday 9am - 6pm

 

Summary

Responsible for overall handling of units returned for repair as well as maintaining positive relations with customers utilizing the RMA service.

 

Benefits

  • Weekly Pay
  • Temp to Hire Opportunity
  • Free Online Courses with Penn Foster
  • Medical, Dental, & Vision

 

INTERESTED! APPLY TODAY! For a quicker review email your resume to charity.banks@remedywfs.com  with the position title for immediate consideration. Look forward to assisting with your search!

Job Requirements

  • Process, prioritize and monitor all RMAs throughout the return and repair process. 
  • Oversee RMA Inventory and Receiving and Shipping as well as all RMA personnel. 
  • Track and report on RMA Employee yearly KPIs, goals, and development. 
  • Implement continuous improvement methodology on processes, systems and personnel. 
  • Generate reports for daily, weekly, monthly, quarterly, and/or yearly KPIs to show effectiveness of RMA department. 
  • Manage RMA staff including hiring, training, coaching, rewarding/disciplinary action where required. 
  • Ensure RMAs are correctly entered into the company inventory.
  • Communicate with customers regarding RMA status, shipping information and billing.
  • Look up RMA locations on the computer system.
  • Inspect returned merchandise, checking for quality and condition of product to determine warranty status.
  • Ensure customer satisfaction through handling of RMAs.
  • Assists with creating, maintaining and managing a database of all product repairs and RMA system. 
  • Assists with creating, maintaining and managing the RMA system including processes, procedures, and policies.
  • Adhere to and comply with corporate standards and procedures in handling RMAs.
  • Input clear customer account notes in internal computer systems, communicating return reasons, customer feedback and instructions to ensure accurate processing.
  • Process customer invoices for out of warranty from completed RMAs.
  • Maintain a safe and organized work environment at all times.
  • Process, categorize, and answer customer emails and telephone calls, providing high quality service.
  • Communicate status and schedule to customers.
  • Other tasks as required to meet team goals.
Apply Now