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ResourceMFG | Manufacturing Workforce Specialists

Job Information


Searching for Customer Service Reps and a Customer Service Manager within Manufacturing




 Manage escalated customer situations, working with associates and resolving issues when needed.

• Interface with Engineering and Business Development to meet customer needs.

• Develop and maintain relationships with new and existing accounts.

• Handle incoming calls and e-mails from current and new customers.

• Provide information to customers concerning product information, performance, pricing, stock availability, order status, etc.

• Create purchase orders and work with other departments to ensure our customers get the products they order, accurately and by the date promised to them.

• Resolve customer problems with orders, invoices, or product - determine cause and recommend best solution.

• Work closely with other team members to ensure that all customer communications are addressed.

• Complete product returns and billing corrections.

• Develop Customer Service Satisfaction Survey and determine method of deployment, frequency of distribution, incentives, metrics measurement and reporting.

• Collect customer intelligence on service metrics.

Job Requirements

 Manage compliance requirements, other duties may be assigned Ability to:

• Read, analyze and interpret general business writing and reports, technical product reports, and analysis reports or documents

• Effectively present information to customers, and employees one-on-one or in small group situations;

• Add, subtract, multiply and divide in all units of measure using whole numbers, common fractions and decimals;

• Compute rate, ratio and percent and to draw and interpret bar and line graphs;

• Calculate percentages to apply discounts to list price;

• Navigate in a variety of software programs including word processing, spreadsheet, proprietary systems, and Internet;

• Work independently and as a member of a group in a cooperative and collaborative manner;

• Use or develop reliable systems and work habits to effectively prioritize and organize a multitude of tasks;

• Identify potential problems and independently seek out

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