Searching for Customer Service Reps and a Customer Service Manager within Manufacturing
Manage escalated customer situations, working with associates and resolving issues when needed.
• Interface with Engineering and Business Development to meet customer needs.
• Develop and maintain relationships with new and existing accounts.
• Handle incoming calls and e-mails from current and new customers.
• Provide information to customers concerning product information, performance, pricing, stock availability, order status, etc.
• Create purchase orders and work with other departments to ensure our customers get the products they order, accurately and by the date promised to them.
• Resolve customer problems with orders, invoices, or product - determine cause and recommend best solution.
• Work closely with other team members to ensure that all customer communications are addressed.
• Complete product returns and billing corrections.
• Develop Customer Service Satisfaction Survey and determine method of deployment, frequency of distribution, incentives, metrics measurement and reporting.
• Collect customer intelligence on service metrics.
Manage compliance requirements, other duties may be assigned Ability to:
• Read, analyze and interpret general business writing and reports, technical product reports, and analysis reports or documents
• Effectively present information to customers, and employees one-on-one or in small group situations;
• Add, subtract, multiply and divide in all units of measure using whole numbers, common fractions and decimals;
• Compute rate, ratio and percent and to draw and interpret bar and line graphs;
• Calculate percentages to apply discounts to list price;
• Navigate in a variety of software programs including word processing, spreadsheet, proprietary systems, and Internet;
• Work independently and as a member of a group in a cooperative and collaborative manner;
• Use or develop reliable systems and work habits to effectively prioritize and organize a multitude of tasks;
• Identify potential problems and independently seek outApply Now