Skip to main content
Questions?  1-877-404-8449
ResourceMFG | Manufacturing Workforce Specialists

Job Information

Description

ResourceMFG is hiring experienced Customer Service Rep for a leading global supplier of automotive acoustical and textile solutions in St. Clair, MI!

Pay: $20+, depending on experience

  • Continuously monitor performance against schedule and champion corrective actions, as problems occur, to maximize 100% schedule achievement
  • Responsible for Purchasing, MRO and for production scheduling
  • Responsible for maintaining a positive working rapport with our customers
  • Maintaining the customer systems (i.e. DDL, CSDS) on a daily basis per the customer requirements. (For example: Review delivery information, Respond to shortage tickets, Monitor and reconcile shipping and cum discrepancies, Dispute delivery performance instances that are not valid)
  • Review customer 830/862 releases for accuracy and timeliness and communicate changes or problems accordingly
  • Review and approve all adjustments to material requirements from the customer
  • Initiate premium transportation with the shipping department
  • Prepare obsolescence claims / documentation
  • Maintain accurate records on customer information (Part number, description, contact phone number) - Maintain manual releases for customers that are not EDI capable
  • Maintain business system for part cross reference, scheduled orders, ASN & Carrier default parameters, and customer ship-to information
  • Initiate daily shipping orders
  • Responsible for weekend and holiday logistics
  • Responsible for managing returned product from the customer
  • Responsible for collection of cost recoveries due from the customer
  • Carry out assigned functions described in Policies, Procedures, and Quality Manuals. Implement QS 9000 procedures and ensure compliance to MS-9000 and MMOG requirements
  • DDL and SMART support
  • Create daily deliveries in current ERP system
  • Communicate with customers to enhance capability to meet customer’s expectations.
  • Oversee and manage the accuracy of the banks of customer and client information
  • Any additional reasonable request deemed necessary by management

Job Requirements

JOB REQUIREMENTS

Experience:

  • AS required or equivalent experience
  • Minimum of 5 -7 years of experience in Planning/Scheduling preferably in the automotive industry
  • Experience working with OEM Customers, specifically GM, Stellantis and Honda
  • Plex ERP System experience, strongly preferred
  • Some supervisory experience

Knowledge/Skills/Abilities:

  • Familiarity with OEM customer base and working knowledge of EDI and other customer inventory systems
  • Proven customer service skills
  • Exemplary computer skills
  • Knowledge of ERP systems
  • Able to work well in a team environment
  • Good verbal and written communication skills; Good interpersonal skills to facilitate sound working relationships with employees, carriers and customers
  • Strong priority setting, time management and organizational skills
Apply Now