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ResourceMFG | Manufacturing Workforce Specialists

Job Information


A client of ours in Grand Rapids, MI is searching for an Operations Analyst for their direct hire opportunity. In this role you will be responsible for supporting distribution center projects and training in order to provide an efficient fulfillment of customer orders per organizational policies and procedures.

Hours: 8:00AM - 5:00PM 

Benefits of an Operations Analyst: 

  • Direct hire
  • Paid time off and holiday pay
  • 401K plan with company match
  • Medical, Dental, Vision insurance
  • Growth and advancement opportunities 

Duties of an Operations Analyst:

  • Supports management team, providing recommendations and feedback on change initiatives
  • Establishes and maintains performance metrics to measure operational excellence program success
  • Establishes and maintains process excellence program governance, project reviews, communications, training, certifications, and rewards
  • Participates in the development and implementation of new training programs and may communicate and/or introduce newly improved processes and sequences within the operation
  • Maintains rosters of training progress and certification records and may monitor trainees
  • Verifies records for accuracy, tracks data and ensures databases are updated
  • Completes error research and supports communication to appropriate supervisor/manager to aid in achievement of service/cost objectives
  • Documents departmental procedures and make suggestions for improvements
  • Coordinates learning events and meetings (planning, logistic and administration)
  • Creates program materials (presentations, posters, facilitation guides, etc.)
  • Contributes to and builds partnerships with external vendors/providers/consultants
  • Track Learning budgets and expenses
  • Perform random audits on processes/practices and follow up with supervisor for appropriate employee performance management
  • Researches, recommends and/or communicates other resources for employee improvement as necessary.  Research customer and stores claims and follow up with operations team
  • Develop and/or update administrative processes to make more efficient.  Prepare and submit PO’s and CapEx Requests (CER’s) for review and approval.  Submit all payables for the location and load vendors into SAP.  Assist in team member setup needs (locker control, system access, etc.)
  • Collaborate with external vendors and agencies to coordinate meetings and visit agendas, as well as manage vendor for breakroom food and beverage
  • Performs other duties and tasks as needed upon request such as but not limited to:  Report generation, information flow to other departments/stakeholders and coordination of special projects




Job Requirements

  • Bachelor’s Degree preferred or equivalent combination of education and experience (2-4 years’ experience)
  • Work independently 
  • Experience training employees - Bilingual preferred
  • Ability to lead group instruction and training activities
  • Excellent verbal and written communication skills     
  • Has a basic understanding of OSHA and safety regulation
  • Strong computer and analytical skills, SAP knowledge preferred
  • Six Sigma certification preferred 
  • Strong interpersonal skills, displaying patience and adapting to the learning style of the trainee
  • Must be able to wear protective eyewear, footwear, hand protection (gloves) and safety vests
  • Broad knowledge and understanding of warehouse operations preferred




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