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ResourceMFG | Manufacturing Workforce Specialists

Job Information

Description

ResourceMFG, a leader in the staffing industry, has several great, long term positions in a Food Manufacturing company here in Irvine. This company is seeking candidates for Customer Service department.

This Candidate should have great administrative skills. This candidate will handle customer orders from various types of customers to include, but not limited to retail, wholesale orders for Food Service, orders from the US Military, and sales activities for other parts of the world. Interacts with brokers, regional sales managers, and members of the companies shipping and accounting departments. They need to possess excellent communication skills – handling high volumes of emails and phone calls daily.

Responsibilities will include but not limited to: 

  • Provides customer service support functions to include: filing, POD issue resolution, special order requests, maintain client / customer / broker lists, communicate late payment information, verify credits, communicates order issues with the company plants in California, Virginia, and Texas. 
  • Process / Inputs orders for assigned accounts, order changes and cancellations. Checks inventory. Places back orders as needed. 
  • Cross - checks daily order entries performed by co-workers and compare to proof as well as provide one's own work to co-worker for proofing. 
  • Provides daily information to Brokers on shortages, overages, late or missing orders, etc. 
  • Tracks late orders upon request and provides information to requestor. 
  • Processes credits and debits. 
  • Communicates with company locations warehouses on late deliveries and missed appointments. 
  • Handles shipments and payments for Central and South America. Negotiates shipping dates base on inventory of flavor changes. 
  • Confirms shipments with trucking companies and distributors 
  • Creates and mails invoices and verifies invoice payments 
  • Signs calculation and Value Manifests
  • Will perform basic translation between English and Spanish 
  • Provides customer service support functions for the military business including communication between the distributor and commissaries for orders and payments 
  • Other duties as assigned 

Schedule: M-F (7:30 am – 4pm)

 

Job Requirements

Requirements:

  • 1 - 2 years experience in a similar capacity. 
  • Experience / Knowledge of SAP highly desirable 
  • Bilingual Spanish / English

 

Knowledge: 

  • Beginning to Intermediate level knowledge of Microsoft Office to include Excel, Word and Outlook 
  • Able to learn and work with company SAP system accurately and efficiently 

 

 

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