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ResourceMFG | Manufacturing Workforce Specialists

Job Information

Description

ResourceMFG are hiring a Help Desk Support Specialist for a firearm accessories manufacturing client in Cheyenne.

Pay: $17 to $19 per hour

The Help Desk Support Specialist provides day-to-day administration and maintenance of employee technical resources for Magpul.  Serves as primary interface for employee related technical solutions. We are looking for a candidate with exceptional troubleshooting skills, with a firm background in technical assistance. 

Essential Duties for a Help Desk Support Specialist include but are not limited to:

  • Respond to employee requests for assistance with all technical issues - including system and hardware requests - including printers, RF Smart guns, Windows systems, and Microsoft server issues 
  • Day-to-day management of employee technical resources including desktops, IP based telephone, printers, and peripherals.
  • Setup and disable user accounts in AD, Azure, and Enterprise systems as requested by HR/IT.
  • Performance monitoring, to include analyzing system performance and suggest/implement tuning as needed.
  • Maintain inventory of all hardware equipment.
  • Responsible for new system set-ups
  • Assist with maintaining the access badge system, if required.
  • Assist the IT Resource/Network Administrator with monthly/quarterly server updates
  • Travel may be required up to 10%.
  • Ability to work in a warehouse and manufacturing environment (temperature changes, dust, equipment, etc.).
  • Ability to sit and/or stand for extended periods of time.
  • Ability to lift 50 lbs.

Benefits:

  • Weekly paycheck
  • Health/vision/dental enrollment available
  • Free online educational courses/certifications
  • Refer-A-Friend Bonus

Apply now to start your IT career!

Job Requirements

Help Desk Support Specialist Job Requirements:

  • Bachelor’s Degree in Business, Computer Science or related field, or equivalent work experience.
  • Requires 0-3 years’ experience supporting Windows and other Microsoft software packages
  • Ability to troubleshoot software errors and issues and escalate as appropriate.
  • Ability to determine when issues are software or hardware related.
  • Ability to setup a PC and change out hardware when needed.
  • Ability to maintain printers/scanners.
  • Creativity, critical thinking, and excellent problem-solving skills.
  • Excellent interpersonal skills, with excellent written and verbal communication skills.
  • High sense of urgency and accountability.
  • Ability to work in a fast-paced environment with shifting focuses and priorities.
  • Ability to take direction.
  • Ability to assist with government compliance monitoring and reporting

     

Apply today to join our growing team!

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Apply Now