Skip to main content
Questions?  1-877-404-8449
ResourceMFG | Manufacturing Workforce Specialists

Job Information

Description

Remedy is looking for a RMA Supervisor at a technology manufacturing company in South Jacksonville!

 

Pay: $20 per (or more depending on experience)

Shift: Monday - Friday 9am - 6pm 

 

Summary

responsible for overall handling of units returned for repair as well as maintaining positive relations with customers utilizing the RMA service.

 

Benefits

  • Weekly Pay
  • Temp to Hire Opportunity
  • Free Online Courses with Penn Foster
  • Medical, Dental, & Vision (provided while working as a Remedy employee until you get permanent!)

 

INTERESTED! APPLY TODAY! For a quicker review email your resume to charity.banks@remedywfs.com  with the position title for immediate consideration. Look forward to assisting with your search!

Job Requirements

  • Process, prioritize and monitor all RMAs throughout the return and repair process.
  • Oversee RMA Inventory and Receiving and Shipping as well as all RMA personnel.
  • Track and report on RMA Employee yearly KPIs, goals, and development.
  • Implement continuous improvement methodology on processes, systems and personnel.
  • Generate reports for daily, weekly, monthly, quarterly, and/or yearly KPIs to show effectiveness of RMA department. 
  • Manage RMA staff including hiring, training, coaching, rewarding/disciplinary action where required.
  • Ensure RMAs are correctly entered into the company inventory.
  • Communicate with customers regarding RMA status, shipping information and billing.
  • Look up RMA locations on the computer system.
  • Inspect returned merchandise, checking for quality and condition of product to determine warranty status.
  • Ensure customer satisfaction through handling of RMAs.
  • Assists with creating, maintaining and managing a database of all product repairs and RMA system.
  • Assists with creating, maintaining and managing the RMA system including processes, procedures, and policies.
  • Adhere to and comply with corporate standards and procedures in handling RMAs.
  • Input clear customer account notes in internal computer systems, communicating return reasons, customer feedback and instructions to ensure accurate processing.
  • Process customer invoices for out of warranty from completed RMAs.
  • Maintain a safe and organized work environment at all times.
  • Process, categorize, and answer customer emails and telephone calls, providing high quality service.
  • Communicate status and schedule to customers. 
  • Other tasks as required to meet team goals.
Apply Now