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ResourceMFG | Manufacturing Workforce Specialists

Job Information

Description

Remedy is looking for a Tech Support I at a tech manufacturing company in South Jacksonville!

 

Pay: $15 - $17 per hour

Shift: Monday - Friday 9am - 6pm 

 

Summary

Serves as the first point of contact for customers seeking technical assistance primarily through phone, email, or web-based chat.

 

Minimum Requirements

 

Customer Service experience preferred – Proven experience as a help desk technician or other related customer support role – good understanding of computer systems, mobile devices, and other tech products.

  • Weekly Pay
  • Temp to Hire Opportunity
  • Free Online Courses with Penn Foster
  • Medical, Dental, & Vision (provided while working as a Remedy employee until you get permanent!)

 

INTERESTED! APPLY TODAY! For a quicker review please text our South office line directly at 904.399.4171 with the position title for immediate consideration. Look forward to assisting with your search! 

Job Requirements

  • Perform remote troubleshooting and diagnostic techniques and pertinent probing questions.
  • Determine the best solution based on the issue and details provided by customers.
  • Walk the customer through the problem-solving process/troubleshooting procedures.
  • Provide accurate information on products or services.
  • Record events, problems, and their resolution in Zoho.
  • Provide excellent customer service via phone or email.
  • Follow up and update customer status and information if call back is necessary.
  • Identify and suggest possible improvements on procedures, upgrades, repairs, new applications, and equipment testing with management approval.
Apply Now