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ResourceMFG | Manufacturing Workforce Specialists

Job Information

Description

Remedy is looking for a Tech Support II at a technology manufacturing company in South Jacksonville!

 

Pay: $18 - $21 per hour

Shift: Monday - Friday 9am - 6pm 

 

Summary

Provides second level support and specialized technical support to end users by handling support requests that have been escalated by Tier 1. Support will be provided over the phone or via email.

 

Minimum Requirements

Bachelors degree in computer services preferred - 2 years of experience in Tier 2 role - ability to troubleshoot technical problems.

 

Benefits

  • Weekly Pay
  • Temp to Hire Opportunity
  • Free Online Courses with Penn Foster
  • Medical, Dental, & Vision (provided while working as a Remedy employee until you get permanent!)

 

INTERESTED! APPLY TODAY! For a quicker review email your resume to charity.banks@remedywfs.com  with the position title for immediate consideration. Look forward to assisting with your search!

Job Requirements

  • Provides resolution for escalated service tickets.
  • Works with clients to evaluate and solve technical problems.
  • Evaluates user needs to analyze, recommend, and implement changes.
  • Configures and supports?Broad POS?&?company?changes within their scope of support.
  • Develop and maintain knowledge of all systems, applications, and security.
  • Update knowledge base as approved by management.
  • Monitor and respond to emails and the site chat.
  • Answer calls on RMA issues by troubleshooting the devices and escalating tickets to the technicians for repairs.
  • Recommends upgrades, repairs, new applications, and equipment testing with management approval.
  • Advanced knowledge of computer and server hardware.
Apply Now