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ResourceMFG | Manufacturing Workforce Specialists

Job Information


ResourceMFG has a great opportunity for a IT Generalist within a manufacturing corporation in the city of Simi Valley, CA.

Pay: $30-$35/hr

Schedule: Monday-Friday

Hours: 8:00am – 5:00pm

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Job Summary:

Support Specialist is an I.T. generalist devoted to all aspects of hardware/software set-up, installation, troubleshooting, service upgrades, and maintenance of them. Coordinates, diagnoses and troubleshoots incoming employee calls. Provides functional support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote access. Provides timely resolution of problems or escalation on behalf of customer to appropriate technical personnel. Provides case status updates to management and end-users. Supports and maintains effective relationships with users. Develops, documents, and implements standard operating procedures and customer service guidelines relating to IT support.

Job Requirements

Technical Competencies:

  • AA/AS in computer science or related field or equivalent work experience.
  • Minimum of two (2) years of experience in IT Department.
  • Technical expertise disciplines such as, but not limited to: Computer Systems Architecture, Applications Systems, and Network Architecture.
  • Experience should be in a Microsoft and Cisco environment, including but not limited to Windows Operating Systems, .net, and Cisco IP-Telephony.
  • User support and Help Desk experience.
  • Additional experience with Microsoft Exchange and SQL, Remote Support technologies is desired.
  • Demonstrated ability to troubleshoot and solve problems and to communicate with and support clients.
  • Able to communicate technical information to non-technical people effectively.
  • Proven ability to work across organizational boundaries to identify business information needs and to implement applications that fulfill them.
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