ResourceMFG has a great opportunity for a IT Generalist within a manufacturing corporation in the city of Simi Valley, CA.
Hours: 8:00am – 5:00pm
Temp To Hire
Support Specialist is an I.T. generalist devoted to all aspects of hardware/software set-up, installation, troubleshooting, service upgrades, and maintenance of them. Coordinates, diagnoses and troubleshoots incoming employee calls. Provides functional support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote access. Provides timely resolution of problems or escalation on behalf of customer to appropriate technical personnel. Provides case status updates to management and end-users. Supports and maintains effective relationships with users. Develops, documents, and implements standard operating procedures and customer service guidelines relating to IT support.